Your clients with email addresses ending in "hotmail/outlook.com" are not receiving your Convoflo notifications?

Your clients with email addresses ending in "hotmail/outlook.com" are not receiving your Convoflo notifications?

Firstly, we understand that the situation is not ideal.

However, here is a solution to help your client retrieve their content and/or sign their documents.

To begin with, this problem is intermittent and is targeted for email accounts ending in hotmail.com and outlook.com.

• If your client cannot find the notification email, ask them to check their junk/spam folder. If the email is found, simply open it and click on the button.
• If after searching, your client still cannot find the notification email, they can log in directly to their secure space and quickly retrieve, send, or sign their documents.

We continue to monitor and optimize our systems. However, after multiple checks, we adhere to all the highest standards for the acceptance of incoming emails in various email inboxes on the market.

It is worth noting that Microsoft (hotmail.com and outlook.com) is one of the few players in the industry to have had its own spam filter rules since 2022, compared to Gmail, Yahoo, etc.

It is worth noting that it is not uncommon for Microsoft to identify emails from its own domain in Outlook as received spam.